This Privacy Policy explains how Pure Space Cleaning processes personal data when people enquire about or use our residential and office cleaning services, including move-in and move-out cleaning. It applies to information collected through our website and through direct service communications.
Subject to legal limits, individuals may request access to their personal data, correction of inaccurate information, or deletion where retention is no longer justified. They may also object to certain processing or ask for clarification about how their data is used.
To protect privacy and prevent unauthorized disclosure, we may ask for enough information to confirm the requester’s identity and the data concerned before acting on a request. If a request cannot be fully met, we will explain the reason where permitted by law.
We retain personal data for the period needed to manage enquiries, provide services, complete records, resolve disputes, and meet legal or accounting obligations. When data is no longer required, we delete it or de-identify it where appropriate.
We may update this Privacy Policy from time to time. The revised version will apply from the date it is posted on the website, unless a different effective date is stated. Where a change is material, we will take reasonable steps to draw attention to it.
We may collect names, contact details, property address or location details, booking preferences, access instructions, service scope details, condition photos where provided, payment-related information, and communication records. We may also process limited technical data such as device, browser, and usage information when a website form or similar service is used.
We collect personal data directly from users through phone, email, and contact forms, and from information shared during quotation, scheduling, property review, and completion handover. We may also receive data from payment processors, communication tools, and records created during the delivery of cleaning services.
We may use essential cookies to support site operation, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their function and lifespan.
Where cookies or similar technologies are used, users may manage them through browser controls and, where available, site-level preferences. Blocking certain cookies may limit form submission, preference storage, or other basic website functions.
We use personal data to respond to enquiries, prepare quotes, confirm property scope and access, schedule appointments, deliver cleaning services, manage payments, maintain records, handle complaints or follow-up questions, and comply with legal obligations. We may also use limited technical data to operate and improve the website and to help prevent misuse.
We may share personal data with trusted service providers that support website hosting, communications, scheduling, payment processing, record keeping, or similar operational functions. These parties may process data only for the services they provide to us and are expected to handle it under appropriate confidentiality and security obligations.
We may disclose personal data where required to comply with law, court orders, lawful requests from public authorities, or to protect our rights, property, users, or service operations. We may also share information where disclosure is necessary to establish, exercise, or defend legal claims.
